Refund Policy

At Ascend Biotek, customer satisfaction is important to us. Due to the nature of our products, all sales are considered final unless otherwise stated below.

Order Issues & Damaged Packages

If your order arrives damaged, incorrect, or incomplete, you must contact us within 48 hours of delivery with:

* Your order number
* Clear photos of the package and products
* A description of the issue

After review, we may offer:

* A replacement
* Store credit
* Partial/full refund (at our discretion)

Shipping Delays

Once an order has been shipped and tracking has been provided, we are not responsible for carrier delays caused by:

* USPS or other shipping carriers
* Weather conditions
* Customs inspections
* Incorrect shipping addresses provided by the customer

However, we will do our best to assist with tracking and carrier claims when possible.

Lost or Stolen Packages

Packages marked as “Delivered” by the carrier are considered fulfilled orders. We are not responsible for stolen or missing packages after delivery confirmation. Customers are responsible for ensuring the shipping address is accurate and secure.

Order Cancellations

Orders may only be canceled before shipment. Once an order has been processed or shipped, cancellations are no longer accepted.

Product Usage Disclaimer

All products sold by Ascend Biotek are intended strictly for research purposes only and are not intended for human consumption, medical, veterinary, or diagnostic use. By purchasing from Ascend Biotek, the customer acknowledges and agrees to these terms. For any order-related concerns, please contact us directly through our official communication channels.